1. Who We Are
Rockwell Consulting Group LLC, doing business as RKWL (“RKWL,” “Rockwell,” “we,” “us,” or “our”), is a Pennsylvania limited liability company that operates the RKWL operational intelligence platform for protective services, corporate security, risk management, and related professional operations (the “Platform”).
For privacy-related inquiries, contact info@rkwlgroup.com.
2. Information We Collect
Depending on how you interact with RKWL, we may collect:
- Account Information: Name, email address, organization, role, account permissions, authentication information, and related account information.
- Customer and Operational Data: Information submitted to the Platform, including form inputs, locations, itineraries, operational details, assessments, reports, site information, contacts, notes, and other information provided by authorized users.
- Usage Information: Information concerning interaction with the Platform, such as features accessed, requests made, system events, and other information used to operate, secure, troubleshoot, and improve the Platform.
- Technical Information: IP address, browser and device information, timestamps, authentication events, logs, and similar technical information.
- Communications: Information contained in communications you send to RKWL, including support requests, emails, feedback, and other correspondence.
- Transaction Information: Information concerning subscriptions, purchases, or other transactions. RKWL may use third-party payment processors and does not directly store complete payment-card information processed by those providers.
3. How We Use Information
We may use information to:
- provide and operate the Platform;
- authenticate users and manage accounts and permissions;
- generate requested reports, assessments, operational intelligence, and other Platform outputs;
- process information through artificial intelligence and automated systems when necessary to provide requested functionality;
- provide mapping, location, weather, traffic, event, risk, and other information;
- maintain, secure, monitor, and troubleshoot the Platform;
- detect unauthorized access, misuse, fraud, or security threats;
- provide customer support;
- communicate concerning accounts, services, security, and Platform operations;
- improve Platform functionality, reliability, performance, and user experience;
- administer subscriptions and transactions;
- maintain records necessary for legal, security, contractual, and business purposes; and
- comply with applicable law and enforce our agreements.
We do not sell personal information.
4. Artificial Intelligence and Automated Processing
Certain RKWL features use artificial intelligence, automated analysis, and third-party processing services to generate reports, assessments, summaries, and other requested outputs.
When you use these features, information necessary to perform the requested operation may be transmitted to an AI or technology service provider acting on behalf of RKWL.
RKWL does not authorize its service providers to use Customer Data to train general-purpose artificial intelligence models except where expressly agreed with the applicable customer or otherwise disclosed.
We seek to limit information transmitted to third-party processing services to information reasonably necessary to provide the requested functionality.
Because RKWL's technology and service providers may change over time, this Privacy Policy does not represent that every Platform operation uses a particular AI model or provider.
5. Location and Operational Information
The Platform may process addresses, geographic coordinates, routes, destinations, facilities, itineraries, and other location-related information to provide mapping, imagery, geocoding, routing, weather, traffic, event, risk, and other operational functionality.
Location-related information may be transmitted to third-party providers when necessary to perform these functions.
Information associated with an operation, assessment, itinerary, report, or other saved Platform record may be retained as part of that record.
RKWL does not collect continuous device location merely because you access the Platform. If RKWL introduces functionality that collects precise device location, such as optional team-location functionality, additional disclosures or permissions may be provided as appropriate.
6. How We Disclose Information
RKWL may disclose information in the following circumstances:
Service Providers. We use technology and service providers to operate the Platform, which may include infrastructure, hosting, database, authentication, artificial intelligence, mapping, communications, analytics, payment, security, weather, event, traffic, and other data or technology providers.
These providers may process information as necessary to perform services for RKWL.
Your Organization. If your account is associated with an organization, authorized users or administrators within that organization may have access to information associated with the organization's account according to their permissions.
Legal and Safety Requirements. We may disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests, or to protect the rights, security, property, or safety of RKWL, our customers, users, or others.
Business Transactions. Information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal and contractual requirements.
With Direction or Consent. We may disclose information when directed or authorized by the applicable customer or user.
RKWL does not sell Customer Data.
7. Customer Data
Customers and users may submit information concerning protective operations, personnel, facilities, travel, locations, assessments, or other potentially sensitive business activities.
RKWL processes Customer Data to provide and support the Platform and for other purposes permitted by the applicable customer agreement, these Terms, and this Privacy Policy.
Customers and users are responsible for determining whether they are authorized to submit information to RKWL.
Unless expressly authorized for a particular use, users should not submit Social Security numbers, complete payment-card information, passwords, authentication credentials, API keys, classified information, export-controlled information, protected health information, or similarly sensitive regulated information.
8. Security
RKWL uses administrative, technical, and organizational safeguards designed to protect information appropriate to the nature of the Platform and the information processed.
These measures may include encryption in transit, authentication controls, authorization and role-based access controls, database access controls, organizational data-isolation mechanisms, server-side management of sensitive credentials, logging, and other security measures.
RKWL evaluates and improves its security practices as the Platform develops.
No information system or method of electronic transmission can be guaranteed to be completely secure. Accordingly, RKWL cannot guarantee absolute security.
9. Data Retention
RKWL retains information for as long as reasonably necessary to provide and operate the Platform, maintain customer accounts, fulfill contractual obligations, protect Platform security and integrity, comply with legal requirements, resolve disputes, enforce agreements, and support legitimate business purposes.
Retention periods may vary depending on the type of information, the applicable customer relationship, contractual requirements, security requirements, backup practices, and applicable law.
When information is no longer reasonably required, RKWL may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and RKWL's data-management practices.
An applicable customer agreement may establish additional or different retention and deletion requirements.
10. Cookies, Authentication, and Similar Technologies
RKWL may use cookies, browser storage, authentication tokens, and similar technologies necessary to authenticate users, maintain sessions, provide security functionality, remember settings, and operate the Platform.
RKWL may also collect limited usage or analytics information to understand Platform performance, reliability, and feature usage.
RKWL does not use the Platform to serve third-party behavioral advertising.
11. Privacy Rights
Depending on your location and applicable law, you may have rights concerning certain personal information, which may include rights to request access, correction, deletion, or a copy of certain information, or to object to or restrict certain processing.
These rights are not absolute and may be subject to legal exceptions.
Where RKWL processes personal information on behalf of an enterprise customer, the customer's organization may be responsible for responding to certain privacy requests. In those circumstances, RKWL may direct the request to the applicable customer or assist that customer as appropriate.
Requests may be submitted to info@rkwlgroup.com. RKWL may take reasonable steps to verify the identity and authority of a person making a request before fulfilling it.
12. Children's Privacy
The Platform is intended for professional use by adults and is not directed to individuals under 18.
RKWL does not knowingly collect personal information directly from children through Platform account registration. If you believe personal information from a child has been submitted improperly, contact info@rkwlgroup.com.
13. Third-Party Services
RKWL relies on third-party technology and information providers to provide portions of the Platform.
Depending on the functionality used, these providers may support services such as hosting, databases, authentication, artificial intelligence processing, mapping and geocoding, weather, traffic, events, payments, communications, analytics, or other Platform functionality.
Information transmitted to third-party providers may also be processed according to applicable agreements with RKWL and, where applicable, the provider's privacy terms.
The specific providers used by RKWL may change as the Platform develops.
14. Business Customers
When RKWL provides the Platform to a company or other organization, RKWL may process certain personal information on behalf of that customer.
The organization may determine what information its authorized users submit, who may access that information, how the Platform is used, and how long certain information should be maintained.
Where applicable, the organization's agreement with RKWL may contain additional privacy, security, data-processing, retention, or deletion requirements. If such an agreement conflicts with this Privacy Policy regarding RKWL's processing on behalf of that organization, the applicable agreement will govern to the extent required.
15. Changes to This Privacy Policy
RKWL may update this Privacy Policy as the Platform, our practices, service providers, or legal requirements change.
When appropriate, we may provide notice of material changes through the Platform, by email, or through another reasonable method.
The “Last Updated” date identifies the current version of this Privacy Policy.
The Privacy Policy is a notice describing RKWL's privacy practices. Where appropriate, users may be asked to acknowledge that they have had an opportunity to review it.
16. Contact Us
For privacy questions, concerns, or requests:
Rockwell Consulting Group LLC d/b/a RKWL
Pennsylvania, United States
info@rkwlgroup.com